Keep your customers satisfied
Improved customer service may not be one of the benefits that come to mind when you hear vehicle tracking, but it is a major one. With a good commercial vehicle tracking solution, you’ll be able to improve your customer service and keep your customers happy.
For example, with a real-time view into your vehicles’ location, you can answer customer questions quicker and more easily. You’ll know exactly what the arrival times are, so you can give better time estimates to your customers. You can respond faster to new customer requests, because you’ll know exactly where your vehicles are located, and you’ll take faster decisions.
Live updates are highly appreciated by customers nowadays. A commercial vehicle tracking system gives your customers reliable updates so they can plan their operations better as well. Let’s say your drivers are delivering cement to a construction site. Based on your live updates, your customer will know how to plan their construction works more efficiently.
Protect your vehicles and your drivers
Were you ever in a position where you had your cargo or even your vehicle stolen? Many businesses often face this sort of situations and incur a great deal of loss. Knowing exactly where your assets are at all times is the best way to avoid theft and manage loss.
In the unfortunate event that your commercial vehicle gets stolen, you’ll want to alert the police immediately and recover your vehicle as fast as possible. Commercial vehicle tracking systems make this possible. Moreover, thieves are less likely to steal a tracked vehicle.
In addition, you can customise alerts and get notified every time your commercial vehicles stray from a route or a territory or operate outside of business hours.
Vehicle tracking can also help you protect your most important assets – your drivers. With a good commercial vehicle tracking system installed on your vehicles, you’ll be able to respond quickly to any kind of emergency with your driver or your vehicle.
You’ll also be able to monitor your drivers’ driving styles and take a proactive approach setting up targeted trainings to correct aggressive driving behaviour.